Parts Counter Analyst at Mantrac Nigeria Ltd

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
1 year ago

Additional Details

Job ID
84130
Job Views
108

Job Description



SUMMARY OF RESPONSIBILITIES



  • To maintain up-to-date and efficient Parts Service system that will satisfy new and old customers.

  • To ensure maximum sales of parts are made with little or no lost sales by providing possible alternatives.


MAIN FUNCTIONS



  • Selling of parts by phone or face to face at the Parts Counter

  • Accurately and promptly reference all parts enquiries

  • Efficiently process all orders

  • Receive, process, interpret and adequately vet all customers’ LPOs and other related enquiries for desirable selling actions

  • Agree customer payment terms with reference to the line manager

  • Agrees and administers customer payment documents, liaises with NGCC for payment approval

  • Order and process back order items, stock transfers and documents in liaison with Parts Operations and the Logistics department

  • Offer technical advice and alternative solutions to satisfy customer requirements

  • Respond to any customer complaints in an efficient and timely manner

  • Ensure that the Counter area is clean and tidy at all times


Requirement



  • HND or B.Sc in Engineering Field or any related discipline with a minimum of 3 years relevant experience


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