Job Description
Job Summary
- The General Manager, Shared Services would be responsible for providing corporate services and
- operational strategies aimed at enhancing organisational effectiveness.
Scope and Responsibilities
- Manage shared service functions, which include IT, Procurement, Admin, Treasury Operations and
Management Reporting
- Develop and maintain strong work relationships with internal stakeholders to foster collaboration amongst departments and support organisational goals.
- Develop and implement strategies to optimize shared services efficiency and effectiveness.
- Drive, continuous improvement initiatives to enhance processes, service delivery and reduce costs.
- Manage the budget of the department and allocate resources to the various functions.
- Collaborate with Heads of Departments to understand their needs to proffer the best solutions.
- Lead cross -functional teams for optimal performance.
- Develop and monitor performance metrics to measure the effectiveness of shared services.
- Ensure compliance with relevant regulations and company’s processes, procedures and policies.
- Generate periodic reports and top management on shared services performance and initiatives.
- Provide quality leadership and mentorship to team members.
- Carry out other tasks that may be assigned by the line manager.
Skills and Competencies
Technical Behavioural
- Business & Industry Knowledge Strong leadership and People Management Skills
- Strong understanding of IT, Procurement,
- Treasury Operations, Admin and Management reporting processes
- Excellent Communication (Verbal and written)
- Project Management Stakeholder engagement and management
- Knowledge of relevant regulations and
- compliance requirements
- Strong analytical skill and attention to details.
- Demonstrated ability to manage projects and
- priorities in a fast - paced environment.
Education and Experience
- Bachelor’s degree in the Humanities, Management Sciences,
- Finance, Information Technology, or related field.
- MBA or a master’s degree in a relevant discipline would be an advantage
- Professional certification in PMP or a related discipline would be an advantage
- Experience Proven experience in a similar role with a minimum of 15 years’