• Application Deadline:
• Position: Customer Success Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• Job Field Customer Care 
  

About The Role

• As a Customer Success Executive at Moove, you will play a key role in ensuring our clients' satisfaction and success.


• Your responsibilities will include building strong relationships with customers, understanding their needs, and proactively addressing any issues or concerns.


• You will work closely with cross-functional teams to deliver solutions, provide product insights, and contribute to the overall growth of client accounts.


• This role offers an exciting opportunity to foster client engagement, promote retention, and contribute to the continuous improvement of Moove's products and services.

What You’ll be Doing

• Monitoring drivers’ performance.


• Conducting daily check-in on drivers’ pulse.


• Supporting drivers.


• Solving driver's issues while drivers are in transit.


• Receiving inbound calls from drivers.


• Making outbound calls to drivers.


• Conducting driver survey.


• Compiling data from drivers survey


• Accountability of all Moove vehicles


• Ensuring that drivers obey rules and regulations as laid down by the company.


• Ensuring that drivers get the right information from the company.

What You Will Need For This Position

• Degree in any discipline.


• 1-year experience in customer care/support roles.


• Experience in the transportation industry is an added advantage.


• Proficient in the use of Microsoft Suites (Excel).


• Ability to manage people.


• The candidate must possess an eye for details.

Key Metrics

• Daily retention targets as % of return walkins


• Weekly churn targets


• Daily Ticket resolutions for DPs basis physical and remote interactions


• Daily Driver performance basis supply hour and trip targets of the city


• Daily helping DPs increase earnings if SH is at optimal level, monitored via week on week DP earnings


• Overall DP portfolio monitoring basis allocated count of DPs