• Application Deadline: Mon, 29 Apr 2024 00:00:00 GMT
• Position: Shortlet Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• City Lekki


• Job Field Hospitality / Hotel / Restaurant 
  

Job Description

• Maintain facility; ensure facility is in good condition and ready to be occupied at all times including all equipment and appliances used in it.


• Oversee routine operations,ensuring guest satisfaction.


• Answer all queries and enquiries from guests efficiently and professionally.


• Provide assistance and support to guests before, during, and after their stay.


• Respond to inquiries, booking requests, and guest messages promptly and professionally. Provide assistance and support to guests before, during, and after their stay.


• Set competitive rental rates based on market trends, demand, and property features. Adjust prices as needed to maximize occupancy and revenue.


• Coordinate regular maintenance tasks and cleaning services to ensure properties are well-maintained and presentable for guests. Address any issues or repairs promptly.


• Arrange seamless check-in and check-out experiences for guests, providing detailed instructions and support as needed. Coordinate key exchanges or self-check-in procedures.


• Develop marketing strategies to attract guests and increase bookings. Utilize social media, online advertising, and other channels to promote properties and special offers.


• Monitor inventory levels of essential supplies such as toiletries, linens, and kitchen essentials. Coordinate restocking to ensure guests have a comfortable stay.


• Maintain accurate records of rental income, expenses, and other financial transactions. Prepare regular reports and analyze financial data to track performance and inform decision-making.


• Solicit feedback from guests after their stay and address any concerns or issues raised. Use feedback to identify areas for improvement and enhance the guest experience.


• Stay informed about local laws, regulations, and zoning requirements related to short-term rentals.

Requirements

• Possess a First Degree.


• 1-3 years work experience.


• Candidate should reside on Lagos Island.


• Excellent level of English (spoken, written, and understanding).


• Excellent communication and customer service skills.


• Hospitality experience is an advantage.


• Experience in similar roles is an added advantage.