• Application Deadline: Thu, 30 May 2024 00:00:00 GMT
• Position: Customer Helpdesk Team Lead


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Ajah


• Job Field Customer Care 
  

Job Description

• We are looking for an experienced Customer helpdesk team lead to provide excellent customer service.


• You would be responsible for providing outstanding customer service by leading and motivating your team.


• You would also be taking ownership of customer issues and following problems through to resolution.

Responsibilities

• Oversees the daily workflow of the department


• Establishes performance metrics for customer service representatives.


• Develop plans and targets for the customer service team


• Analyze and interpret data relating to customer service effectiveness.

Education and Experience

• Bachelor’s Degree required.

Required Skills/Abilities:

• Excellent verbal and written communication skills


• Excellent interpersonal and customer service skills


• Excellent organizational skills and attention to detail


• Strong analytical and problem-solving skills


• Strong supervisory and leadership skills.