• Application Deadline:
• Position: Graduate Junior Enterprise Application Support


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 0 - 2 years


• Location Lagos


• Job Field Graduate Jobs  , ICT / Computer 
  

Role Purpose

• This role is responsible for providing high quality operational, technical application and systems support to IE’s customers and internal business functions.

Responsibilities

• Provide Tier3 application support on complex internally and externally developed applications


• Administer and maintain all production and internal environments


• Application monitoring, performance tuning and testing


• Maintain system stability and high availability


• Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems


• Deploy application releases and configuration changes


• Act as a technical resource for internal and external projects


• Adhere to appropriate departmental and company procedures and policies (i.e., change control, security and auditing, release, configuration, problem and incident management)


• Maintain good working relationships with internal departments as well as third-party vendors and hosting providers


• Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.


• Assist in carrying out any other duties as requested by the Head of Department.

Minimum Qualifications

• First Degree in Information Technology or Computer Science or any other related field.


• 0-2 years experience in hands-on application support role


• Experience with working in an ITIL environment.

Technical Competencies:

• Computing and User Support


• Application Support and Maintenance


• Information Security


• Systems Configuration


• Hardware Configuration.

Behavioral Competencies:

• Communication and Interpersonal Relations


• Problem Solving and Decision Making


• Managing Resources


• Business Focus.