• Application Deadline: Fri, 31 May 2024 00:00:00 GMT
• Position: IT Support Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Ikeja


• Job Field ICT / Computer 
  

Responsibilities

• Manage the assigned Computer &Copier Service team members


• Lead, coach and train team members


• Develop and implement strategic initiatives for team


• Be an escalation point of contact to handle issues and involve direct leadership as needed


• Monitor team coverage, oversee personnel time off approval, make sure back-ups are in place and redistribute work to cover when others are out


• Monitor staffing and equipment needs


• Conduct performance reviews and make compensation decisions


• Monitor direct reports call screens, work load and call activity to meet and exceed our client s expectations


• Manage and meet established metrics and team benchmarks


• Provide weekly metrics and reports to the Director Computer & Copier Service Manager regarding the team s performance


• Attend required company and departmental meetings


• Perform other related duties as assigned by Director.