• Application Deadline: Wed, 8 May 2024 00:00:00 GMT
• Position: Customer Service Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Not specified


• Job Field Customer Care 
  

Responsibilities

• Respond promptly to customer inquiries via various communication channels such as email, SMS, and phone calls


• Maintain detailed records of customer interactions, transactions, comments, and complaints.


• Provide accurate, valid, and complete information using the appropriate methods and tools such as MOWE, Zalpro, and Zoho Desk.


• Liaise with the Technical Team, Engineering, and Account departments to address fault resolutions and customer account reconciliation. Etc

Personal Qualities & Qualifications

• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.


• Degree holder in Mass Communication, English, Electrical Electronic Engineering, Telecommunications Engineering, Computer Engineering or Science from reputable higher institution.

Demand on the Job

• Minimum of 2 years of experience in customer services within the telecommunication industry.


• Excellent communication skills and ability to maintain a positive and professional attitude.


• Strong problem-solving and decision-making abilities.


• Empathetic and patient mindset to handle customer complaints and provide effective solutions.


• Proficient in using customer service software, CRM systems, and relevant computer applications.


• Age Bracket: 22-30 years of age.

Remuneration & Benefits

• Attractive salary package.


• Official Car.


• Sales bonus, and other benefits.