• Application Deadline: Tue, 14 May 2024 00:00:00 GMT
• Position: Head of Operations


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Administration / Secretarial  , Banking 
  

Responsibilities

• Ensure that all units have the necessary tools to work effectively.


• Ensure all Operations staff is abreast of the Bank’s policies and procedures.


• Ensure that all customers’ requests are treated promptly.


• Ensure all staff attends to customers promptly and are always courteous.


• Supervise Operations activities (cash, customer service and funds transfer) to ensure timely and efficient service delivery to customers.


• Implement budget and cost control measures for the Bank


• Provide and monitor all expense lines.


• Render statutory returns to appropriate regulatory bodies.


• Ensure proper documentation for all transactions and authorize transactions within approval limits.


• Oversee account opening process and certify complete documentation and prompt scanning of account mandates as well as tracking/follow-up on deferred documents.


• Ensure adherence to vault cash insurance limit.


• Handling Bank’s correspondence with other banks to ensure excellence service.


• Rendition of correspondence Bank’s statement to ensure correct postings


• Ensure vault physical cash is equal to ledger at the close of each day.


• Ensure vault is always shut and cash secured as stipulated.


• Supervise the handling of accounts & clearing functions.


• Oversee the activities of E-Business under customer service; Online Banking, issuance, blocking/unblocking of the different card products.


• Provide and keep timely and accurate reports (Bank’s and regulatory agencies) on Branch Operations in prescribed formats and intervals.


• Ensure maintenance of appropriate confidentiality and security of customer and transactional information and safety


• Monitor the financial targets of team members.


• Ambiance of the Banking Hall.


• Ensure team spirit.


• Troubleshooting and resolving operations issues and conflicts.