• Application Deadline: Mon, 20 Jun 2022 00:00:00 GMT
• Position: Receptionist/Front Desk Officer


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 2 years


• Location Abuja


• Job Field Administration / Secretarial 
  

The Role

• The Front Desk Officers responsible for basic clerical tasks such as answering phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner.


• A front desk officer will also provide the required paperwork to be completed by patients as well as entering of patient details into the hospital’s database.

Responsibilities

• Welcome, register guests/clients and attend to them in a prompt and timely manner


• Log all registrations for the day into Microsoft Access for backup


• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.


• Pre-admits patients by receiving bookings from physicians; confirming admitting privileges of physicians; interviewing patients; entering patient information to hospitals database.


• Ensures patient’s arrival to hospital room or testing area by assigning patient beds; notifying nursing unit of patient’s arrival; calling volunteer to transport the patient to the assigned area.


• Receives incoming communiques and forward to their relevant departments.


• Provides information to the public by answering admitting procedure, hospital regulation and service inquiries of patients and the public; referring inquiries.


• Facilitates patient flow by notifying the provider of patients’ arrival, being aware of delays, and communicating with patients and clinical staff


• The front desk staff answers all calls, take appointments, screen calls and forward to the appropriate department or unit.


• The front desk staff on duty has to be extra vigilant, report suspicious movement and should always do a 30min interval security check that has to be reported in the security check book.


• Getting clearance and authorization for HMO enrolees accessing care after 5pm daily and at weekends when the desk officer is off duty.


• Clear corporate patients to access care by collecting a referral letter monthly where applicable.


• Give credit limit to outpatients or staff when the credit limit officer is unavailable.


• Make a list of consumables/items needed in the unit that is unavailable during your shift and handover to the next shift.


• Ensure persons accompanying emergency patients to the hospital are well guided, monitored and looked after.


• Do a check list of all unit equipment. Report any equipment issues or service downtime to the Maintenance and IT unit


• Ensure all persons not required to be in the hospital leave the building by 12 midnight.


• Comprehensive report sent at the end of the shift including logging all incidents that happen within the unit and its environs.


• The front desk staff is to carry out all other duties as assigned to him/her including listing on duty hospital staff.