• Application Deadline:
• Position: Senior / Advanced Medical / Sales Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Oyo


• City Ibadan


• Job Field Medical / Healthcare 
  

Job ID: REQ-10002442

Summary

• The Sales Representative is a leading driver of our customer interactions and sales performance.


• They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner

Major Accountabilities

• Drive Competitive Sales Growth


• Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions


• Drive sales performance through the skillful orchestration of positive customer experiences


• Engage and Build Relationships


• Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities


• Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels


• Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis


• Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment


• Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time)


• Develop Deep Customer Insights and Understanding


• Gather insights on the customer’s business to uncover what is important to them


• Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations


• Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans


• Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans


• Deliver Value to Customers and Patients


• Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs


• Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-add solutions .


• Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.


• When facing ethical dilemmas, do the right thing and speak up when things don't seem right.


• Live by Novartis Code of Ethics and Values and Behaviors.

Key performance indicators:

• To be populated at local level, based on the guidance that will follow from IMI Field Engagement Performance Management Council outcomes.

Minimum Requirements

• Education: Minimum of Bachelor's Degree in Pharmacy


• Experience: 1~2 years in Pharmaceutical or related industries


• Entrepreneurial skills, strong communication skills


• Language/Special skill/Training: English proficiency


• Other: Past experience in sales or marketing is an added value.

Work Experience:

• Established a Network to target the Customer Group desirable.


• Sales in Healthcare / Pharma / related business.

Skills:

• Account Management.


• Commercial Excellence.


• Communication Skills.


• Compliance.


• Conflict Management.


• Cross-Functional Coordination.


• Customer Insights.


• Ethics.


• Healthcare Sector.


• Influencing Skills.


• Negotiation Skills.


• Selling Skills.


• Technical Skills.

Languages:

• English.