• Application Deadline: Mon, 29 Apr 2024 00:00:00 GMT
• Position: Customer Relation Officer


• Job Type Full Time


• Qualification NCE , OND


• Experience 1 - 2 years


• Location Lagos


• Job Field Customer Care 
  

Job brief

We are looking for a customer-oriented service representative whom will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

• Manage large amounts of incoming phone calls


• Generate sales leads


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid and complete information by using the right methods/tools


• Meet personal/customer service team sales targets and call handling quotas


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Keep records of customer interactions, process customer accounts and file documents


• Follow communication procedures, guidelines and policies


• Take the extra mile to engage customers

Requirements and skills

• Proven customer support experience or experience as a Customer Relation Officer


• Track record of overachieving quota


• Strong phone contact handling skills and active listening


• Familiarity with CRM systems and practices


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation skills


• Ability to multitask, prioritize, and manage time effectively