• Application Deadline:
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Job description

• Respond to customer inquiries via various communication channels (phone, email, chat, social media, etc.).


• Listen attentively to customers' concerns, questions, and feedback.


• Follow up with customers to ensure their issues have been resolved satisfactorily.


• Offer empathetic and patient support to customers experiencing difficulties or dissatisfaction.


• Ensure a positive customer experience throughout the interaction, aiming for high customer satisfaction rates.


• Foster customer loyalty and retention by building strong relationships and addressing concerns proactively

Requirements:

• Exceptional verbal and written communication skills.


• BSC or HND in related field is an advantage


• Strong problem-solving skills and a proactive approach to challenges.