• Application Deadline:
• Position: Head of Operations


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Kano


• Job Field Administration / Secretarial 
  

Responsibilities

• Ensure efficient workflow and optimal resource utilisation.


• Implement process improvements for enhanced efficiency.


• Collaborate with various departments for seamless operations.


• Develop and implement operational strategies.


• Monitor KPIs for performance tracking.


• Manage vendor relationships and procurement.


• Control operational budgets and expenditures.


• Implement disaster recovery and business continuity plans.


• Coordinate cross-functional initiatives and projects.


• Conduct operational reviews and audits.


• Stay updated on industry trends and technology.


• Mentor and develop operations team members.


• Facilitate communication between senior management and staff.

Requirements

• Bachelor’s degree in business administration, finance, or a related field. Additional qualifications such as an MBA or certifications in operations management would be advantageous. Proficient in using software or technology platforms to drive operational efficiency


• Proven experience (at least 5 years) in a similar role, preferably within the microfinance industry or banking sector.


• Sound knowledge of microfinance banking operations, including loan processing, account openings, cash management, and customer services.


• Strong understanding of relevant regulatory guidelines, laws, and industry best practices governing microfinance bank operations.


• Excellent leadership and management abilities, with the capability to motivate and guide a diverse operations team. Exceptional communication and interpersonal skills to collaborate effectively with internal and external stakeholders.


• Strong analytical skills, with the ability to identify process gaps, inefficiencies, and propose effective solutions.


• Strong organisational and time management skills, with the ability to prioritise and manage multiple tasks effectively.


• Ethical and trustworthy, demonstrating a high level of integrity in dealing with sensitive information.