• Application Deadline: Thu, 2 May 2024 00:00:00 GMT
• Position: I.T Support Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field ICT / Computer 
  

Responsibilities

• Keep computer systems running smoothly and ensure users get the maximum benefit from them.


• Install and configure computer hardware operating systems and applications.


• Monitor and maintain computer systems and networks.


• Provide support in a face-to-face capacity, over the phone, or via remote desktop software, helping staff or clients set up systems or resolve issues.


• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.


• Replace parts as required.


• Follow diagrams and written instructions to repair a fault or set up a system.


• Support the roll-out of new applications.


• Set up new users' accounts and profiles and deal with password issues.


• Respond within agreed time limits to call-outs.


• Work continuously on a task until completion (or referral to third parties, if appropriate)


• Prioritize and manage many open cases at one time.


• Rapidly establish a good working relationship with customers and other professionals, such as software developers.


• Test and evaluate new technology.


• Conduct electrical safety checks on computer equipment.


• Maintenance of the Company's generator, solving of electrical issues, employees' data subscriptions, and others.

Skills

• The ability to think logically.


• A good memory of how software and operating systems work.


• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.


• The ability to work well in a team.


• Problem-solving skills


• The ability to prioritize your workload.


• Attention to detail.