• Application Deadline:
• Position: Customer Success Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Position:

• As a Customer Success Specialist at Flex Finance, you will play a key role in ensuring our clients' satisfaction and success.


• Your responsibilities will include building strong relationships with customers, understanding their needs, and proactively addressing any issues or concerns.


• You will work closely with cross-functional teams to deliver solutions, provide product insights, and contribute to the overall growth of the company.


• This role offers an exciting opportunity to foster client engagement, promote retention, and contribute to the continuous improvement of Flex Finance products and services.

Duties and Responsibilities:

• Develop client portfolios


• Improve and sustain business growth


• Use data collection and analysis to improve the customer experience


• Train customer support representatives


• Implement specific strategies for both sales and customer service


• Networking to develop customer relationships


• Managing customer business and portfolios


• Enhancing customer experience and reducing churn


• Generate sales leads and retain existing clients.


• Responding promptly to customer inquiries.


• Communicating and coordinating with colleagues as necessary.

Requirements

• Degree in Business, Marketing, or a related field


• Excellent command of the English language


• Customer orientation and ability to adapt/respond to different types of characters


• Customer support experience


• Computer proficiency


• Strong leadership skills


• Track record of over-achieving quota


• Familiarity with CRM systems and practices Pipedrive, Zoho, Slack, and Monday


• Ability to multitask, prioritize, and manage time effectively


• Highly motivated


• A team player


• Detail-oriented


• Having a positive


• Ability to adhere to the company policies and guidelines

Benefits

• Be part of a vibrant and innovative team


• Opportunities for professional growth and Advancement


• Friendly workplace


• Hybrid working environment


• Health and dental plan


• Office Lunch