• Application Deadline: Thu, 18 Aug 2022 00:00:00 GMT
• Position: Application Support Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• City Victoria Island


• Job Field ICT / Computer 
  

Job Purpose

• Daily maintenance of an organization’s IT Systems and Services. The job description entails managing and coordinating information technology operations to ensure the delivery of timely and effective IT services.


• Investigation and analysis of user problems and application bugs and subsequent problem resolution and technical testing of patches.


• Working with the Engineering and delivery teams to ensure quality and effective implementation of projects and changes maintaining maximum uptime of production

Responsibilities

• Assist in developing maintenance plans per application and carry out the maintenance of applications, re-configuring, building, and testing components in accordance with OLAs and SLAs.


• Code applications in accordance with good security coding practices to ensure the application is free of the most common coding vulnerabilities.


• Create and execute/coordinate technical test plans for application change, new deployment, and upgrades.


• Participate in transitions of the application or technical architecture components to the testers.


• Fix any defects and performance problems discovered in testing.


• Continuous monitoring of Service Performance to ensure maximum service availability


• Effective management of changes to minimize service disruption and maximize service availability and quality


• Effectively work with other dependent teams such as Vendors, Service Management, Security team, Delivery and Engineering team, and other Operations teams.


• Provide information timely for Audits and Security requests and ensure any gaps raised are closed


• Effective access controls to supported systems.


• Broad knowledge of the business processes within the Telecommunications sector.


• Specialized knowledge of IT support procedures, application construction, hardware technologies, systems integration, and development techniques.


• ITIL standards


• Automate application interfaces and manual activities


• Explore scheduling techniques and tools to overcome application dependencies


• Analyse incidents to identify hot spots or underpinning problems – implement the solution


• Automate business and system processes to improve productivity and efficiency.


• Work with other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals.

Qualifications and Experience Required

• Bachelor’s Degree in Computer Science, Engineering, related field, or equivalent experience.


• 2 to 3 years of experience in IT Development or IT Operations


• UNIX shell Scripting


• Experience working in a medium or large organization


• Working knowledge of:
  
  
  
  • Project management principles, Agile principles and general technical management
  
  
  • A broad knowledge base ofapplication development using an array of application development tools (Java or C# or Python, HTML2, JavaScript, JSON, XML, RESTful APIs, SOAP web services)
  
  
  • Service Monitoring
  
  
  • Application development lifecycles
  
  
  • User Requirements analysis standards and methods
  
  
  • DevOps Practices and Tools
  
  
  • Managing Cloud Services and Licenses
  
  
  
  


• PL/SQL and RDBMS knowledge.

Functional Competencies:

• Business Analysis


• Business Process Improvement


• Customer Satisfaction Measurement


• Planning and Organising


• Performance Improvement


• Project Delivery


• Relationship Management.