• Application Deadline: Fri, 10 May 2024 00:00:00 GMT
• Position: Reporting Analyst


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Data, Business Analysis and AI 
  

Qualifications:

• Bachelor’s degree or equivalent in Information Technology, Information or Business Sciences, Computer Science, or related fields.

Skills/Requirements:

• A minimum of 2 years work experience as a Reporting Analyst.


• Effective oral & written communication skills.


• Accuracy, attention to detail


• Sound analytical skills


• Proficiency in Microsoft Excel, Graphing, and Data Processing

Responsibilities:

• Collect and present accurate data to support informed decision making.


• Analyze data to identify trends, patterns, and insights.


• Create and generate regular reports, templates, dashboards, and ad-hoc analysis based on organizational needs, using tools like Microsoft Excel and any other reporting tool.


• Ensure the integrity and accuracy of data and generated reports through regular quality checks and validation processes.


• Work with databases to organize, store, and retrieve data efficiently.


• Gather and analyze customer feedback to identify trends.


• Monitor and evaluate customer interactions to maintain high service standards and identify areas for improvement.


• Develop and streamline customer support processes to ensure efficiency and effectiveness.


• Collaborate with different departments to understand their reporting requirements and tailor data outputs accordingly.


• Stay updated on industry best practices, tools, and technologies to enhance reporting efficiency and effectiveness.


• Address any issues related to reporting and troubleshoot discrepancies as they arise.


• Ensure reporting processes comply with relevant regulations and organizational policies.