• Application Deadline:
• Position: Community Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• Job Field Media / Advertising / Branding 
  

Key Responsibilities

• Develop and implement community management strategies that align with the brand vision and increase user engagement across platforms.


• Oversee the management and growth of community platforms, ensuring a consistent and positive brand experience.


• Cultivate a strong community presence that leads to an increase in brand loyalty and customer lifetime value.


• Liaise with the D2C team to ensure community feedback is incorporated into product development and content strategies.


• Monitor, measure, and report on community engagement and growth metrics, utilizing insights to steer future strategies.


• Collaborate with cross-functional teams to integrate community initiatives into broader marketing campaigns and brand storytelling.


• Facilitate a feedback loop between the community and the organization to ensure that user needs and preferences are understood and addressed.

Skills and Qualifications

• Interested candidates should possess a Bachelor's Degree / HND in relevant fields with 3 - 5 years work experience.


• Demonstrated experience in managing and growing online communities, with a particular focus on messaging platforms like WhatsApp.


• Strong understanding of community engagement strategies and proven ability to build and maintain brand presence on digital platforms.


• Experience in leveraging community insights to inform product and content decisions, with an emphasis on driving sales through community-building.


• Excellent communication skills with the ability to engage with a variety of stakeholders, from community members to executive leadership.


• Familiarity with analytics and reporting tools to track community health and derive actionable insights.


• Creative and strategic thinking skills, with the ability to innovate community engagement tactics in a dynamic digital landscape.


• Proven ability to work collaboratively with teams across the organization to align community management with overall business goals