• Application Deadline: Thu, 13 Jun 2024 00:00:00 GMT
• Position: Shift Supervisor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Manufacturing 
  

Job Overview

• The Shift Manager plays a critical role in the smooth operation of the restaurant during their designated shifts.


• They are responsible for overseeing the team, ensuring efficient workflow, maintaining quality standards, and providing excellent customer service.


• The Shift Manager reports to the Restaurant Manager and assists in implementing policies and procedures to achieve operational goals.

Responsibilities

Team Leadership:

• Supervise and direct team members during assigned shifts, including servers, cooks, and support staff.


• Delegate tasks and responsibilities, ensuring that each team member understands their role and performs effectively.


• Provide guidance, support, and motivation to staff, fostering a positive and productive work environment.

Operational Management:

• Ensure that all opening and closing procedures are completed accurately and efficiently.


• Monitor the flow of operations, addressing any issues or bottlenecks to maintain smooth service.


• Oversee the handling of cash, credit card transactions, and reconciliation of sales at the end of the shift.

Customer Service:

• Lead by example in delivering exceptional customer service, greeting guests, taking orders, and addressing any concerns or complaints.


• Monitor the dining area and ensure that tables are cleared promptly, and guests receive timely service.


• Resolve customer issues or complaints in a professional and courteous manner, escalating as needed.

Quality Control:

• Ensure that food is prepared and presented according to established standards and recipes.


• Conduct quality checks to verify food safety, freshness, and presentation.


• Monitor inventory levels and communicate any shortages or discrepancies to management.

Training and Development:

• Train new team members on job duties, procedures, and safety protocols.


• Provide ongoing coaching and feedback to staff to enhance performance and customer satisfaction.


• Identify training needs and opportunities for skill development among team members.

Health and Safety Compliance:

• Ensure compliance with health and safety regulations and sanitation standards.


• Conduct regular inspections of the restaurant to identify and address any hazards or cleanliness issues.


• Enforce proper food handling procedures and safety protocols among staff.

Qualifications

• Previous experience in a supervisory or leadership role in the restaurant industry preferred.


• Strong leadership and communication skills, with the ability to motivate and inspire a team.


• Excellent customer service skills and the ability to interact effectively with guests and staff.


• Knowledge of restaurant operations, including food preparation, service standards, and safety protocols.


• Ability to multitask and prioritize tasks in a fast-paced environment.


• Flexibility to work various shifts, including evenings, weekends, and holidays.


• High school diploma or equivalent required; additional education or training in hospitality or business management is a plus