• Application Deadline:
• Position: Relationship Officers


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 1 year


• Location Lagos


• Job Field Banking  , Sales / Marketing / Retail / Business Development 
  

Qualification:

• Minimum educational level – bachelor’s degree in social science or humanities or HND with a Master’s Degree

Experience:

• Minimum of 1 year of working experience

Job Objective(s)

• Assist customers get value for their money, make the right choices, and make their money work for them.


• Be the number one resource for customers to get advice on their account.


• Speaking with customers would also be a large part of your day-to-day work either over the phone or face to face in addition to providing solution to their financial needs.

Duties & Responsibilities

• Ensure adequate adherence to Credit policies, processes, and procedures, book deals for new deposits within 24 hours.


• Follow up on processing of roll-over of investments and delivery of investment letters to customers within 24 hours of maturity.


• Responsible for opening new accounts and follow-up on outstanding documentation.


• Follow up on customer’s requests such as pay-in cheques, collect cash, process drafts, process transactions, etc.


• Update new deposits and new accounts on the system daily.


• Responsible for recording new accounts, deposits and FX transactions daily.


• Make daily/periodic reports to the Branch Leader on marketing activities and/or prompt potential businesses in pipeline needing senior support, including other reports as may be required by Management from time to time.


• Participate in all marketing plans and strategy development initiatives of the Branch Leader that will increase the market share/market penetration of the Branch.


• Ensure prompt response to internal correspondences i.e. memos/mails from within the Bank requiring your attention and/or response.


• Ensure sound work attitude, good working relationship with your supervisor/ colleagues and above all, your integrity/character must be above board.


• Carry out any other duty that may be assigned to you from time to time by the supervisor.

Key Competencies/ Knowledge

• Deposit Base volume.


• Market Share growth


• Quality of risk assets created.


• Quality of Credit analysis / decisions.


• Timely delivery of investment letters and other correspondences to clients.


• Complete and accurate documentation for current accounts and investment holders


• Quality of Collateral documents for facility customers.


• Customer complaint level.