• Application Deadline:
• Position: Manager - Laundry


• Job Type Full Time


• Qualification Secondary School (SSCE)


• Experience 2 years


• Location Lagos


• Job Field Janitorial Services 
  

Job Summary

• Responsible for hotel laundry daily operations and services. Position directs and works with employees to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints. Maintains a safe and clean work environment.


• Position strives to ensure guest and employee satisfaction while maximizing the department financial performance.

Core Work Activities

Managing Department Operations and Budgets:

• Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.


• Supervising and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.


• Communicating the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.


• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.


• Ensures consistent workflow to minimize peaks and valleys in production.


• Brings issues to the attention of the department manager and Human Resources as necessary.


• Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.


• Supervises daily Laundry shift operations and ensures compliance with all policies, standards and procedures.


• Ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.


• Orders cleaning supplies and uniforms within budget.


• Understands the impact of department’s operations on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.


• Participates in the management of department’s controllable expenses to achieve or exceed budgeted goals.


• Works effectively with the Engineering department on Laundry equipment maintenance needs.


• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.


• Operates all department equipment as necessary and reports malfunctions.


• Develops, maintains and uses effective back-up plans for breakdowns.


• Evaluates and implements new techniques, supplies and equipment.

Leading Discipline Teams:

• Ensuring and maintaining the productivity level of employees.


• Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.


• Encouraging and building mutual trust, respect, and cooperation among team members.


• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Providing and Ensuring Exceptional Customer Service:

• Providing services that are above and beyond for customer satisfaction and retention.


• Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.


• Sets a positive example for guest relations.


• Empowers employees to provide excellent customer service.

Managing and Conducting Human Resources Activities:

• Ensuring employee success and event success recognitions are taking place in all shifts.


• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.


• Recruiting, interviewing, selecting, hiring, and promoting employees in the organization.


• Supervises staffing levels to ensure that operational needs and financial objectives are met.


• Effectively schedules employees to business demands and tracks employee time and attendance.


• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.


• Manages employee progressive discipline procedures.


• Manages the employee performance appraisal process.


• Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.


• Celebrates successes and publicly recognizes the contributions of team members; ensures employee recognition is taking place on all shifts.

Candidate Profile

Education and Experience:

• High School Diploma or GED; 2 years experience in the laundry, housekeeping, or related professional area.