• Application Deadline: Mon, 20 May 2024 00:00:00 GMT
• Position: Front Desk Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Delta , Imo


• City Asaba , Owerri


• Job Field Administration / Secretarial 
  

Responsibilities and Duties

• Serves as the first point of contact in the facility.


• Greet patients as they arrive and assist with their check-in process.


• Assisting patients with filling out forms and ensuring that their medical records are up to date


• Building and maintaining good relationships with customers.


• Resolving customer complaints quickly and efficiently in a professional and courteous manner.


• Answering phone calls and responding to emails or messages from patients.


• Scheduling appointments for patients and ensuring that the schedule is organized and running smoothly.


• Keeping customers updated on the latest services in order to increase patronage.


• Applying initiative to attend to new and follow-up patients and regulate activities relating to patients’ welfare.


• Coordinating with medical staff to ensure that patients are seen in a timely manner and their needs are met.


• Monitoring of clients throughout their stay within the facility.


• Taking care of all matters related to clients from their arrival to their exit.

Requirements

• Interested candidates should possess a Bachelor's Degree.


• Must have a minimum of 3 years post NYSC experience in customer service, and marketing in the medical field.


• Must have experience as a customer service officer in the medical field


• Must have work experience in a health care facility.