• Application Deadline:
• Position: Call Centre Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Ogun


• Job Field Customer Care 
  

Position Overview

• As a Call Center Representative at Redeemer’s Health Village, you will be the first point of contact for our patients/Customers, providing them with excellent service and support.


• You will handle in bound and outbound calls, addressing inquiries, resolving issues, and providing information about our products/services. This role requires strong communication skills, problem-solving abilities, and a customer-focused mindset.

Responsibilities

• Answer incoming calls promptly and professionally


• Listen to customer inquiries and provide accurate information and assistance


• Resolve customer complaints and issues in a timely manner


• Update customer accounts and maintain accurate records in the database


• Follow communication scripts and procedures


• Identify and escalate priority issues to the appropriate team member


• Meet or exceed performance goals for call quality, productivity, and customer satisfaction

Requirements

• Bachelor’s Degree in relevant field


• Previous experience in a customer service or call center role preferred


• Excellent verbal and written communication skills


• Strong problem-solving abilities


• Ability to multitask and prioritize tasks effectively


• Proficiency in computer skills and familiarity with CRM & ERM systems


• Ability to work independently and as part of a team


• Flexibility to work in shifts, including evenings, weekends, and holidays.