• Application Deadline:
• Position: Packet Core Support Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Abuja , Lagos


• Job Field ICT / Computer 
  

About this Opportunity

• We are now looking for a Packet Core Support Engineer in Nigeria that will provide technical service and support to our customers.


• In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks.


• You will configure and integrate different nodes and solutions in new and live customer networks.


• You will require a broad knowledge within telecom and Datacom, covering both hardware, software, and network knowledge.


• You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson.


• The role more than often requires you to take on big responsibility and it is important that you can work independently.

What you will do

• Customer Issue handling for fault isolation and timely resolution


• Handling of dedicated support including Emergency/critical situations 


• Drive and conclude the Root Cause analysis 


• Working with Customer operations team during potential activities including update/upgrade and new deployments


• Assisting Service Delivery Manager during Operational governance meetings


• Knowledge transfer, documentation and information sharing 

Requirements

You will bring:

• Minimum of Bachelor's Degree in Engineering or equivalent


• Domain experience: (Packet core) at least 7-8 years. 


• Very good knowledge of Ericsson Packet Core nodes, SGSN-MME, GGSN (EPG), SAPC (PCRF)


• Very good understanding of Cloud technology and infrastructure Knowledge


• Good Understanding of Packet Core surrounding Nodes (Like IMS, OCC, IPWorks DNS, Charging Nodes)


• Excellent IP background


• MPBN Knowledge


• Very good knowledge of Linux


• Negotiation & argumentation skills


• Planning & organizing skills


• Delivering results & meeting customer expectations


• Presentation & communication skill


• Working with people


• Additional Requirements


• Excellent social and interpersonal skills


• Responsive and result oriented.


• You will be perseverant, as well as open minded, with a passion to win.