• Application Deadline:
• Position: Customer Service / Relationship Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Job Description

• We require the service of a Customer Service/ Relationship Officer in ourLagos office at Ikeja. Ideal candidate must be a current Youth Corps member in Lagos. Corps members in need of place of primary assignment (PPA) should apply.

Key Objectives

• Inquiry follow-up


• Customer satisfaction exercise


• Activation of new accounts


• Re-establishing of old accounts


• Develop in-depth knowledge about company’s services and industry trends


• Develop strong customer relationships in order to generate high volume of prospective clients


• Manage customer calls and appointments effectively for new opportunities


• Participate in industry fora, and conferences as a representative of the organization


• Supervise the prospects and leads database and utilize it to manage customer contacts and mailing lists.


• Research the market for identifying new business opportunities.


• Assist in company’s branding and media communication activities such as advertisements, marketing collaterals, and web site.


• Develop business and marketing plans in coordination with Business Manager to achieve revenue goals.

Job Requirements

• HND / B.Sc in any relevant field (from any recognized university) With a First class or minimum of 2:1


• Age: 21-24yrs


• Excellent customer service skills


• Little experience in the travel industry and good geographical knowledge may be advantageous


• Strong computer literacy


• Strong telephone and email etiquette


• A personable matter and sharp attention to details


• Strong verbal and written communication skills


• Must be a femaleapplicant


• Must reside around Ikeja or be willing to make the commute