• Application Deadline:
• Position: Call Centre Agent


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Ikeja


• Job Field Customer Care 
  

Role Brief:

• Makes outgoing calls to customers across Bboxx portfolio, in accordance with our aftersales debt management processes; makes an intensive follow up call to all outright/upfront customers, pitching sales of new products and closing 50% of sales from such calls, receives incoming calls from customers with technical issues, and make follow up calls to monitor and improve customer satisfaction; carries out other customer interactions as required.

What you can expect to be doing:

• Contact BBOXX outright/upfront/instalment customers by phone to pitch sales of new products


• Encourage customers about adherence to payment plan


• Handle incoming calls and provide solutions/advice to customers


• Monitor and respond to incoming SMS


• Make follow up calls to increase customer satisfaction and ensure no outstanding issues remain


• Maintain and update customer data in CRM


• Identify and escalate priority issues


• Complete call log


• Follow BBOXX sales and aftersales processes


• Accurate data entry and navigation of CRM


• Make outgoing calls to customers who are behind on payment plan, and follow up calls to those who have previously contacted with technical issues


• Receive incoming calls from customers with technical issues


• Respond by phone to requests for help or information made through our SMS system


• Escalate customer issues that are not easily solved by telephone


• Make calls in accordance to all relevant sales and aftersales processes

What we are looking for:

• Excellent verbal communication skills


• Ability to understand and adapt to customer needs


• Excellent data entry skills and attention to detail


• Organization and time management


• Customer Service orientation


• Resilience when faced with stress; Positive attitude and energy


• Persuasiveness and problem solving skills


• Previous call centre / sales experience is highly recommended.