• Application Deadline: Sat, 31 Dec 2022 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification


• Experience None


• Location Lagos


• Job Field Customer Care 
  

Job Profile

• We are searching for smart individuals with a passion to function in the capacity of customer service representative in our Customer Experience Team.


• The ideal candidates must have good communication skill -Verbal and Written, effective listening and persuasive skills, and able to ensure high return on investment (ROI.).

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.


• Acknowledging and resolving customer complaints.


• Knowing our products inside and out so that you can answer questions.


• Processing orders and requests from customers promptly.


• Ensure customer satisfaction and provide professional customer support.


• Manage the flow of customer orders from initiation to delivery


• Liaise with Customers, Personal Shoppers, and Delivery Drivers to ensure accurate, complete and on-time delivery of orders


• Organize dispatch of Delivery Drivers to pick up items from retail partners as well as to deliver completed items to customers


• Determine the best delivery method for each delivery


• Negotiate rates with logistics service providers


• Manage Personal Shoppers and Delivery Drivers to ensure efficient processing and dispatch of customers order


• Proactively resolve issues as they arise from Personal Shoppers, Delivery Drivers, Customers and Retail Partners


• Prepare an end-of-day report with accurate and complete information


• Conduct regular analysis of key metrics and implement lasting solutions to improve performance where necessary


• Lead or participate in the cross-functional initiative


• Ensure sharing of best practices among the team to drive efficiency.

Requirements:

• Ability to stay calm when customers are stressed or upset.


• Comfortable using computers e.g Ms Excel, Ms Word


• Manage the flow of customer orders from initiation to delivery


• Liaise with Customers, Personal Shoppers, and Delivery Drivers to ensure accurate, complete and on-time delivery of orders


• Organize dispatch of Delivery Drivers to pick up items from retail partners as well as to deliver completed items to customers


• Determine the best delivery method for each delivery


• Negotiate rates with logistics service providers


• Manage Personal Shoppers and Delivery Drivers to ensure efficient processing and dispatch of customer’s order


• Proactively resolve issues as they arise from Personal Shoppers, Delivery Drivers, Customers and Retail Partners


• Prepare an end-of-day report with accurate and complete information


• Conduct regular analysis of key metrics and implement lasting solutions to improve performance where necessary


• Lead or participate in the cross-functional initiative


• Ensure sharing of best practices among the team to drive efficiency.

Why work with Supermart.ng?

• A very unique opportunity to work in a fast paced, structured and technologically driven environment


• A chance to become part of a high dynamic team growing the ecommerce space in Nigeria


• An opportunity for a personal and professional growth in a fast growing sector