• Application Deadline:
• Position: CaaS Operational Manager


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 5 years


• Location Lagos


• Job Field Project Management 
  

Responsibilities

• Finding and onboarding CAAS partners


• Account management of active CaaS partners


• Manage the CX to ensure best customer satisfaction and partner control


• Onboard and Support partner sales team


• Plan and coordinate operational sales activities with partners and officers.


• Build a healthy portfolio of customers.


• Achieve targets on registrations, repossessions, collections, registrations, and payment.


• Achieve business partner sales growth and satisfaction.


• Develop SOPs and ensure compliancy with them


• Manage closely the CaaS Service Partners with daily monitoring ensuring targets are achieved.


• Develop relationships with new partners on the ground.


• Maintain good relationships with existing partners


• Prospect and find service partners


• Develop and deploy new strategies to increase sales opportunities


• Manage the customer experience team to ensure timely registration, proper screening of customers and timely after sales service.


• Monitor and maintain client satisfaction


• Directly work with logistic officer to ensure goods are properly tracked and also available at all time for installations


• Indirectly work with the technical officer to ensure proper after sales service and accurate reverse logistics


• Lead the payment aiming to achieve 95% payment target.


• Document, maintain and improve Standard Operating Procedures.


• Support on reporting and dashboard establishment


• Lead cross departmental collaboration and communicate status of project to all levels of organization

Skills, Competencies and Experience

• Minimum of 5 years work experience in a manager position


• Preferable some experience managing a call centre


• Experience in tracking and managing budgets


• Have been exposed to work in a small start-up environment


• Experience in multi-cultural environment


• Experience in business development working with external stakeholders

Key Professional / Educational Skills:

• Bachelor or Master degree in Business preferred


• Project Management


• Competencies:


• At ease with all Microsoft office tools especially Excel for reporting


• Good organizational skills


• Good communication skills


• Good at creating strong relationships with external and internal stakeholders.