• Application Deadline: Fri, 17 May 2024 00:00:00 GMT
• Position: Clients Success Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• City Lekki


• Job Field Customer Care 
  

Job Description

• Understand clients' business objectives, challenges, and opportunities, and proactively identify ways to add value and drive results.


• Develop and maintain strong relationships with clients, serving as their trusted advisor and main point of contact.


• Regularly communicate with clients to provide project updates, gather feedback, and address any concerns or issues in a timely manner.


• Collaborate with internal teams to develop strategic recommendations and solutions that align with clients' goals and objectives.


• Support project kickoff meetings to define project scope, objectives, deliverables, and timelines.


• Develop project plans, schedules, and budgets, and ensure projects are delivered on time and within budget.


• Coordinate cross-functional teams including designers, content developers, web designers, copywriters, developers, photographers, video editors and social media managers to execute projects effectively.


• Monitor project progress, track key milestones, and identify and mitigate risks to ensure successful project delivery.


• Conduct post-project reviews to assess outcomes, gather feedback, and identify areas for improvement.


• Work closely with clients to define campaign objectives, KPIs, and success metrics, and provide regular performance reports and insights.


• Foster a culture of collaboration and teamwork across internal and external stakeholders to ensure seamless project execution.


• Communicate effectively with clients, internal teams, and external vendors to ensure alignment on project goals, timelines, and deliverables.

Requirements

• Candidates should possess HND / B.Sc Degrees with 1 - 3 years relevant work experience.