• Application Deadline: Sat, 15 Jan 2022 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• City Lekki


• Job Field Customer Care 
  

Our Client a fintech company is searching for a dynamic Customer Service Representative to join our multi-talented team and assist our members in achieving their goals.



Location:

Lekki, Lagos.



Responsibilities

• Maintaining a happy, empathic, and professional attitude toward clients at all times.


• Responding to client inquiries as soon as possible.


• Using numerous avenues to communicate with customers.


• Recognizing and addressing client complaints, open transactions through an effective resolution process using slack.


• Thorough knowledge of company products so you can provide information to new and prospective clients.


• Process orders, paperwork, applications, and requests.


• Recording customer interactions, transactions, comments, and complaints.


• Communicating and coordinating with coworkers.


• Providing comments on the customer service procedure' efficiency.


• Taking charge of a group of junior customer care reps.


• Attend training and seminars.


• Ensure that customers are satisfied and that excellent customer service is provided.


• Collect customer feedback and share it with the appropriate parties.

Requirements

• Minimum of 2 years of sales and business development experience, especially in the banking or fintech Sector.


• Problem-Solving skills with excellent written and oral communication skills.


• Strong attention to detail, result-oriented and creative skills.


• Good analytical skills with customer service, telemarketing, and customer experience.


• Ability to start up projects from scratch.


• Ability to work alone in solving problems.


• Enjoy working in a fast-track career path.


• English and other Nigerian languages fluency.


• Meeting up with Deadlines.


• Willingness to work weekends, holidays, and shifts outside of regular business hours.