• Application Deadline: Thu, 30 Jun 2022 00:00:00 GMT
• Position: Client Services Head


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 - 6 years


• Location Lagos


• Job Field Customer Care 
  

Overall Responsibility 

• The Client Services Head is primarily responsible for fostering positive client relations, managing inquiries, and promptly directing customer complaints to augment post-sales client feedback.

Job Responsibilities

• Maintain quality client service by attending to client inquiries and requests.


• Implement procedures, processes, and projects for streamlining of operations and service improvement initiatives.


• Oversee the client service team by providing clients with technical assistance on products and services.


• Work with internal stakeholders for service requirements, inquiries, and instructions


• Responsible for effective service recovery process through complaint logging, handling and resolution. 


• Build and maintain good relationships with customers.


• Provide appropriate recommendations on product improvements based on client feedback.

Skills & Knowledge 

• Bachelor's Degree in Business, Engineering, Computer Science, or Business Information Systems or any related discipline.


• Excellent communication skills 


• 4 to 6 years in the client services, sales, marketing, or similar role. 


• Proficiency in customer service software, databases, and tools


• Good knowledge in keeping abreast with the developments in the client services field.