• Application Deadline:
• Position: Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience


• Location Abuja


• Job Field Customer Care 
  

Job Description

• As a Customer Service Representative, you will be the first point of contact for our customers, providing assistance and support throughout their purchasing journey.


• You will handle inquiries, resolve issues, and ensure our customers have a positive experience with our brand.


• This role offers the opportunity to interact with diverse customers, collaborate with cross-functional teams, and contribute to the success of our company.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.


• Assist customers with product information, pricing, and order placement.


• Resolve customer complaints and escalations with empathy and efficiency.


• Process returns, exchanges, and refunds according to company policies.


• Maintain accurate records of customer interactions and transactions in our CRM system.


• Collaborate with internal teams to address customer concerns and improve processes.


• Identify opportunities to upsell or cross-sell products and services to customers.


• Stay informed about company products, promotions, and policies to provide accurate information to customers.


• Adhere to communication scripts and guidelines to ensure consistency and quality service.

Education and Experience

• High School Diploma or equivalent required; associate or Bachelor's Degree preferred.


• Previous customer service experience is a plus but not required.


• Familiarity with Restaurants or relevant product knowledge is advantageous.


• Training will be provided to familiarize new hires with company policies, procedures, and systems.

Skills:

• Excellent communication skills, both verbal and written.


• Strong interpersonal skills and ability to build rapport with customers.


• Problem-solving and conflict resolution abilities.


• Multitasking and time management skills in a fast-paced environment.


• Attention to detail and accuracy in data entry and record-keeping.


• Empathy and patience when dealing with customer inquiries and complaints.


• Proficiency in using customer service software and CRM systems.


• Adaptability and willingness to learn new processes and procedures.