• Application Deadline: Thu, 23 May 2024 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Contract


• Qualification BA/BSc/HND


• Experience


• Location Abia


• Job Field Customer Care 
  

Responsibilities

• Check and validate all passenger payments for tickets/luggage and issue boarding passes.


• Ensure proper documentation and prompt treatment/handling of all customer tickets inquiries.


• Handle collection and processing of payment for all customers. (i.e. passengers or cargo/courier service clients).


• Ensure proper and up to date documentation of all customer payments and reconcile with the Finance team.


• Handle boarding announcements and communication of other exceptions promptly to all passengers.


• Ensure feedback is communicated to customers within agreed and set timelines.


• Ensure high standard in all customer correspondences, engaging customers with the highest level of professionalism, ensuring error-free and well-informed interactions.


• Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines.


• Demonstrate innovation and creativity in the execution of all duties.