• Application Deadline: Mon, 20 May 2024 00:00:00 GMT
• Position: Digital Marketer / Customer Support Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Abuja


• Job Field Media / Advertising / Branding 
  

Job Description

• We are seeking a Digital Marketer / Customer Support Specialist with experience in Paid Ads to join our team. The idle candidate must be self-motivated with minimal supervision on work/activities assigned.


• As a Digital Marketer / Customer Support Specialist, you will be a crucial part of the team in ensuring our clients achieve their digital marketing objectives through the development and execution of strategies, advertising campaigns, and excellent customer service.

Responsibilities

• Develop and execute digital marketing strategies tailored to each client's business objectives.


• Manage paid advertising campaigns, including Google Ads and social media ads, to drive targeted traffic and increase brand visibility.


• Manage and optimize social media presence, Facebook Marketplace, and implement email marketing campaigns to promote community engagement, and special promotions.


• Utilize CRM systems to manage client interactions, build lists ensuring accurate records and tracking customer interactions.


• Conduct market research and competitor analysis to identify opportunities for growth.


• Implement SEO strategies to improve online rankings and visibility.


• Act as the primary point of contact for clients, addressing inquiries and providing exceptional customer support.


• Handle inbound calls, responding to customer inquiries, resolving issues, and ensuring a positive customer experience.


• Collaborate with internal teams to ensure timely and effective resolution of customer concerns.


• Provide support during peak business hours, maintaining professionalism and a customer-centric approach.

Qualifications

• Bachelor's Degree in Marketing, Business Administration or a related field


• Excellent communication and interpersonal skills


• Expertise in customer service, with experience using CRM tools


• Experience in digital advertising and social media management


• Analytical, problem-solving skills, and experience with data analysis of marketing campaigns


• Exceptional writing skills and experience in copywriting and content creation


• Ability to work independently, as well as in a team environment


• Bachelor's degree or higher in Marketing, Business Administration or a related field


• Proven experience with SEO, SEM, Google Analytics, Google Adwords, and Facebook Ads


• Knowledge of design tools like Canva, Photoshop, and Illustrator.


• Experience with WordPress, HTML, and website design and development is a plus.