• Application Deadline:
• Position: Customer Service Representative


• Job Type Full Time


• Qualification OND


• Experience


• Location Lagos


• City Ikeja


• Job Field Customer Care 
  

Job Description

• Handle customer inquiries and provide appropriate solutions or alternatives.


• Maintain accurate records of customer interactions and transactions.


• Ensure customer satisfaction through effective communication and problem-solving.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.


• Acknowledge and resolve customer complaints, escalating issues when necessary.


• Assist with order processing, refunds, and exchanges.

Skills:

• Excellent communication and interpersonal skills.


• Strong problem-solving abilities.


• Ability to multitask and prioritize tasks effectively.

Education

• High School Diploma or equivalent required.


• Additional certifications in customer service or related fields preferred.


• Proficiency in relevant software applications.

Experience:

• Previous experience in customer service or a related field preferred.


• Familiarity with CRM systems and practices.


• Ability to work in a fast-paced environment.

Other Requirements:

• Strong attention to detail and accuracy.


• Willingness to work flexible hours, including evenings and weekends if necessary.


• Ability to work effectively in a team environment.

Remuneration

• Competitive salary based on experience and qualifications.


• Benefits package including health insurance and retirement plans.


• Opportunities for bonuses or incentives based on performance.