• Application Deadline: Mon, 14 Feb 2022 00:00:00 GMT
• Position: Call Centre Agent (Hausa Speaking)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• Job Field Customer Care 
  

Job Responsibilities

• Act as the first point of contact to customers working across multiple interaction channels.


• Resolve customer issues within the scope of existing service levels


• Maintaining a positive, empathetic, and professional attitude toward customers always.


• Follow communication procedures, guidelines, and policies while resolving customers’ complaints through multiple channels.


• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.


• Be very conversant with all the banks products to be better equipped to provide support to customers’ enquiries and complaints


• Ensure that all customer interactions, feedbacks, and complaints are appropriately logged for tracking.


• Ensure that all escalated disputes are properly reviewed and resolved within the agreed SLA


• Respond promptly and effectively to escalated disputes and communicate findings to customers.


• Providing feedback on the efficiency of the customer service process.


• Ensure customer satisfaction and provide professional customer support.


• Identify and assess customers' needs to achieve satisfaction.


• Build sustainable relationships through open and interactive communication


• Ensure the highest level of service standards are maintained.


• Any other duties as assigned

Job Requirements

• B.Sc / HND from any reputable institution


• 2 - 3 years experience.


• Knowledge of customer service practices and principles


• An understanding of banking procedures and policies and Computer literacy


• High degree of intelligence, communication and analytical skills


• Knowledge of the Financial Advisory and Intermediary Services Act.


• Good verbal communication skills – sincere and articulate.


• Passionate about service.


• Ability to multi-task, set priorities and manage time effectively


• Result oriented.


• Ability to listen and probe effectively to determine customers’ real needs.

Salary

N90,000- N100,000 monthly.