• Application Deadline:
• Position: Customer Care Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• Job Field Customer Care 
  

Job Description

• The ideal candidate would be responsible to provide product / service information, answer questions, and resolve any emerging problems that our customer might face with accuracy and efficiency.

Responsibilities

• Attend to Customer’s Issues & resolve them in timely & efficient manner


• Coordination with Support Teams and ensuring the customers issues is resolved efficiently and effectively


• Raising, following up and closure of Trouble Tickets


• Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process


• Follow up for Collections through timely reminders to Enterprise & Retail Customers


• Ensuring Collections of receivables is achieved as per the set targets


• Service & MTTR Improvement Plans


• Identify and assesscustomers' needs to achieve satisfaction


• Build sustainable relationships and trust withcustomeraccounts through open and interactive communication


• Generate Sales Leads

Requirements

• Graduate in Science preferable, any other Discipline may also apply


• NYSC Certified


• Minimum of 1 - 3 years of experience in Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.

Fair Knowledge of Telecom Technologies:

• Internet Bandwidth & Leased Circuits


• Smart Solutions & Internet of Things (IoT)


• Internet Broadband

Skills Required:

• Strong organizational skills


• Self-motivated and detail-oriented


• Quick to collaborate and coordinate with team members when necessary


• Prior experience working with Telecommunication Customer Care Department


• Strong math and critical reasoning skills


• Customer Relationship Management


• Integrity & Honesty


• Team Player


• Interpersonal Skills


• Resourcefulness & Result Oriented approach


• Customer Oriented Approach


• Strong Oral & Written Communication