• Application Deadline:
• Position: Experienced IT Support Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Ogun


• Job Field ICT / Computer 
  

Responsibilities

• Respond to user requests, troubleshoot, and resolve technical issues via phone, email, or in-person.


• Set up and configure computers, printers, and other devices, as well as install and update software applications.


• Monitor, troubleshoot, and repair network connectivity issues, ensuring stable and secure connections.


• Identify and resolve technical problems, performing root cause analysis and implementing solutions.


• Assist users with technical issues, provide guidance, and conduct training sessions to enhance user skills.


• Manage and resolve technical incidents, minimizing downtime and impact on business operations.


• Problem Management: Identify, analyze, and implement solutions to prevent recurring technical issues.


• Ensure adherence to security protocols, perform security audits, and implement measures to prevent cyber threats.


• Work with other IT teams, such as development and infrastructure, to ensure seamless integration and support.

Requirements

• Bachelor's Degree in Computer science


• 3 - 5 years work experience.


• Relevant experience in IT support


• Must reside in Ogun state.


• Dedicated IT support personnels are encouraged in apply