• Application Deadline:
• Position: Help Desk Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Administration / Secretarial 
  

Responsibilities

• Utilize advanced proficiency in Microsoft Office Suite to streamline administrative tasks and enhance operational efficiency.


• Provide exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring a positive user experience.


• Coordinate and prioritize activities within the helpdesk and operations department to ensure seamless workflow and timely resolution of technical issues.


• Act as a key support resource for the Technical Manager, facilitating communication through emails, letters, reports, and other correspondence.


• Perform administrative duties within the Operations department, including documentation, data entry, and record management.


• Monitor and manage the follow-up and feedback system within the Operations Department to gather insights, track progress, and implement improvements.


• Ensure timely dissemination of information to clients and contractors, keeping them informed about updates, schedules, and service-related matters.


• Collaborate with internal teams to optimize processes, implement best practices, and achieve departmental objectives.


• Maintain accurate records, reports, and documentation related to helpdesk activities, user interactions, and service requests.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Business Administration, or related field preferred.


• Minimum of 2 years of experience in helpdesk coordination, technical support, or administrative roles.


• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and helpdesk ticketing systems.


• Strong interpersonal skills with the ability to communicate effectively with diverse stakeholders.


• Excellent organizational abilities with attention to detail and a proactive approach to problem-solving.


• Customer-focused mindset with a dedication to delivering high-quality service and support.


• Ability to work independently, prioritize tasks, and manage multiple responsibilities efficiently.


• Communication, honesty, responsibility, collaboration and awareness is key in any task.