• Application Deadline: Mon, 27 May 2024 00:00:00 GMT
• Position: Call Centre Agent


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 1 - 2 years


• Location Lagos


• Job Field Customer Care 
  

Description 

• Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation.

Responsibilities 

They often have the following responsibilities:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns


• De-escalate situations involving dissatisfied customers, offering patient assistance and support


• Call clients and customers to inform them about the company’s new products, services and policies


• Guide callers through troubleshooting, navigating the company site or using the products or services


• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items


• Collaborate with other call center professionals to improve customer service


• Help to train new employees and inform them about the company’s customer management policies

Requirements

• Interested candidates should possess a Bachelor's Degree, HND or OND with 1 - 2 years work experience.