• Application Deadline: Fri, 31 May 2024 00:00:00 GMT
• Position: KYC / Simswap Compliance Officer


• Job Type Full Time


• Qualification BA/BSc/HND , NCE , OND


• Experience 0 - 4 years


• Location Lagos


• City Ikeja


• Job Field Customer Care 
  

Responsibilities

• Update customers details


• Make outbound calls.


• Upsell/Sell product and services, place custom orders in computer system.


• Provide customers with product and service information.


• Accurately update NIN of customers


• Identify and process customers data


• Follow up on inconsistent data, if not immediately resolved.


• Recognize, document and alert the supervisor of trends in customer calls.

Requirements

• NCE, OND, HND, B.Sc, B.Ed


• Candidate must be within the age bracket 18 - 35years


• Relevant experience (0 – 4year) in Customer Service is an advantage


• Strong phone contact handling skills and active listening.


• Familiarity with CRM systems and practices


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation skills


• Ability to multi-task, prioritize, and manage time effectively


• Excellent written and verbal communication skills.


• Must reside in Ikeja or its environs.