• Application Deadline: Tue, 4 Jun 2024 00:00:00 GMT
• Position: Technical Support Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Lekki


• Job Field Engineering / Technical 
  

Job Description

• Balosh Integrated Services Limited, an Access Control & Automation company is looking to hire a skilled technical support engineer that can provide technical support services to our clients.


• A technical support engineer who has in-depth knowledge in access control and automation products, high-level communication skills and ability to work independently.


• Ultimately, a technical support engineer that can provide valuable technical assistance and support while maintaining strong customer relations.

Responsibilities

• Installations of new equipment for clients.


• Maintaining and servicing existing equipment installed at car park sites.


• Maintaining and servicing access controls installed on clients’ sites.


• Researching and self-learning on new technologies.


• Diagnosing, troubleshooting, and identifying solutions to resolve any system issues onsite and offsite.


• Following standard procedures for proper escalation/updating resolved and unresolved issues via communicating platforms provided.


• Ensure all issues are properly logged.


• Filing and documentation of signed job completion forms by clients with the office/admin personnel in charge.


• Resolving network issues, configuring operating systems using remote connection to provide immediate support to clients after getting approval from management.


• Provide prompt and accurate feedback to management and clients.


• Prioritize and manage tasks at one time.


• Document all technical knowledge in the form of notes and manuals for future purposes.


• Reporting all outstanding jobs left daily, weekly and monthly.


• Documenting installations, maintaining and servicing processes.

Requirements

• Proven work experience as a technical support engineer or installation manager.


• Proven experience with troubleshooting and diagnosing hardware, networking and software issues, answering inquiries and documenting results.


• Providing simple and effective solutions.


• Ability to troubleshoot complex hardware, networking and software issues.


• Prioritizing and managing the workflow to resolution.


• Proven customer service experience as a technical support engineer.


• Excellent soft skills like communication, flexibility, patience, and problem solving.


• Critical thinker.


• OND / HND qualification in Electronics and Electrical Engineering / Mechatronics Engineering / Computer Engineering / Mechanical Engineering.