• Application Deadline:
• Position: DT Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Kwara


• Job Field Engineering / Technical 
  

Job Description

• This job role coordinates the operational activities of the Service Center to align with the corporate goals.

Job Responsibilities

• Develops, builds and manages IBEDC’s Customer Accounts.


• Identifies and set up new customers within the Service Center coverage area in line with IBEDC policies.


• Identifies and implements business growth opportunities with new and existing customers.


• Devises and implement strategies to manage relationship with customers.


• Manage and escalate unresolved customer complaints relating to Meter reading, Billing, Payments and Service Irregularities.


• Ensures the implementation of IBEDC’s customer services policies.


• Monitor market trends and provides insights on customer needs and innovative ways for service delivery.


• Handles the maintenance of Customers Account Information and performance analysis for Business Hub Manager’s analytics of retails collection.


• Plan and track Cash Collection to ensure achievement of daily required run rate and other administrative duties.


• Supports the HRBP to create a harmonious work environment, mentor staff and motivates all team members to perform efficiently.


• Perform other sundry assignments as directed by the BHM.

Job Requirements

• A Bachelor's Degree in any Business or Engineering Field.


• A postgraduate professional certificate in relevant field. (Added advantage).


• Membership of relevant professional bodies.


• At least 3 years post qualification experience.