• Application Deadline:
• Position: System Administrator


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 8 years


• Location Lagos


• Job Field ICT / Computer 
  

Department: Information Technology & Services

About the Job

Responsible For:

• Design, implement, and support Windows Infrastructure.


• Administration of VMWare infrastructure, performing patches, system upgrades. Engineering, integrating, designing and deploying various Windows components.


• Operating systems; Windows system administration (Active Directory, Exchange, Lync, Windows Server, SCCM), Citrix (Netscaler, XenApp and XenDesktop), VMWare, enterprise backup and recovery procedures.


• SAN administration, provisioning, system performance monitoring tools; Project Management.

Overall Purpose of Job

• The Systems Administrator is responsible for technical design, planning, implementation and the highest level of performance tuning and recovery procedures for mission-critical operating platforms.


• He/She shall serve as a technical expert in the area of enterprise systems and storage administration, database tuning, and daily administration of messaging and collaboration services

Responsibilities

• Maintain the enterprise messaging and collaboration platforms and carry out regular system performance tuning; troubleshooting system hardware, software, networks and operating system management


• Manage Enterprise Operating Systems which include Windows, UNIX, Solaris and Linux


• Investigate and analyzes feasibility of system requirements and develop system specifications for major system upgrades and minor performance improvement programmes


• Perform technical research and development to guide Oando platform and operating system strategy


• Provide technical support to the projects team in the initiation, feasibility assessment and operation phases of Solution Development


• Perform technical analysis and ensure operation of business application platforms conform to best practices, pre-defined policies and procedures


• Perform daily system monitoring, verification of the integrity and availability of all hardware, server resources, windows operating systems and enterprise messaging platforms


• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes and/or disks


• Establish and maintain diverse data communications links, VPN connections and remote access needs


• Maintain enterprise storage area network (SAN) environment ensuring the availability and performance aligns to IT service requirements


• Install, configure, test, and maintain hardware including personal computers, servers, printers, and other peripherals


• Implement server upgrades, maintenance fixes, and vendor-supplied patches


• Work to ensure that the department meet and exceeds user expectations as regards system services in line with SLAs


• Utilize various system-monitoring tools to monitor messaging and collaboration services and to identify and correct issues as they arise


• Evaluate vendor products in hardware, software, and telecommunications equipment and recommend purchases consistent with the organization’s short and long term objectives


• Proactively researches, analyzes, identifies and resolves trends of utilization or errors and implement appropriate performance tuning remedies


• Support the Service Delivery Head in developing, reviewing and implementing policies, standards and procedures to ensure the integrity and safety of information systems


• Performs 2nd level troubleshooting and support functions across messaging, collaboration and operating system installation and service problems


• Contribute to and maintain operations documentation, including configuration data, change requests, installation procedures, knowledge base articles, Standard Operating Procedures (SOPs), network diagrams, and test plans


• Collaborate with peers in IT (Network, Systems and Applications Support) to ensure the reliability of the enterprise servers and data environment


• Collaborate in assessing current and expected Windows infrastructure needs; configuration; maintenance; optimization and documentation of infrastructure.


• Perform other duties as may be assigned by the IT Service Delivery Manager.

Key Performance Indicators:

• %age of service availability per SLA negotiated


• Uptime of enterprise systems and services


• Quality of technical advice and solutions to systems problems and issues


• % reduction in service failure within the financial year


• Quality of disaster recovery procedures / contingency plans


• Time taken to resolve calls


• Safety of information on corporate database


• Mean Time to resolve calls


• Quality and completeness of system design


• Teamwork displayed


• Completeness and effectiveness of procedures.

Person Specification

• Bachelor's Degree in Computer Science, Engineering, or other related area


• 8 years cognate work experience in a reputable organization/institution


• 5yrs Systems planning & design Background


• Microsoft Certified Expert in Windows, Exchange, and SQL platforms


• Expertise in Enterprise Storage, Cloud and Database (SQL) Administration


• Proficient in programming languages, backup and recovery procedures, complex systems design


• Extensive Active Directory design, administration and Policy enforcement


• Project Management is an added advantage


• ITIL Foundation certified


• Microsoft IIS administration and configuration


• Managing server virtualization technologies like VMWare Server/ESX or Microsoft HyperV/Virtual Server


• Group Policy design and configuration


• Managing large scale Citrix/2X/Terminal Server installations

Required Competencies:

• Oil & Gas Industry Dynamics


• Products Knowledge


• Enterprise Systems Administration


• Sound knowledge of Microsoft messaging and collaboration


• Experienced with Windows client operating systems


• Proficient in Shell Scripting


• Hardware for Enterprise Systems


• Enterprise Operating Systems administration expertise


• Sound knowledge of enterprise web conference solutions


• Excellent technical support documentation skills


• A very good working knowledge of ITIL Processes


• Customer Focus/Service Orientation


• Problem solving, Quality Focus, Technical Understanding


• Oral and Written Communication


• Project Management


• Database Management