• Application Deadline:
• Position: Customer Service Officer (Leads Closing Expert)


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 1 year


• Location Lagos


• Job Field Customer Care 
  

Job Overview

• Our client is seeking a dynamic and results-driven Customer service officer that specializes in Leads Closing to join our team.


• The ideal candidate must understand digital products and experience with onboarding of clients to a digital platform.


• As a Leads Closing Specialist, you will be responsible for converting leads into registered and active partners.

Key Responsibilities

• Proactively contact and follow up with potential clients from various lead sources


• Achieve at least 75% on target of active leads monthly.


• Guide clients through the entire onboarding process and follow up regularly to ensure task completion.


• Build and maintain strong relationships with clients to ensure satisfaction and delivery on target.


• Address client inquiries and concerns promptly and professionally.


• Manage online community of clients to ensure task completion daily.


• Provide exceptional customer service.

Requirements

• OND, HND, BSc Degree


• At least 1 year experience as a customer service representative, leads closer or similar role.


• Excellent communication and interpersonal skills.


• Ability to build and maintain relationships with clients.


• Strong negotiation and problem-solving skills.


• Highly motivated with a results-oriented mindset.


• Proficiency in the use of Office and CRM software.