Job Description
Role Purpose
- The Facilities Coordinator will assist the Facilities Manager with operational activities in accounting and finance, maintenance and operations, vendor oversight, purchasing of material, equipment & supplies, occupancy services and helpdesk.
- The Facilities Coordinator is also required to provide administrative support to the team.
Responsibilities
Client/Stakeholder Management:
- Provide superior customer service to meet on-site client’s expectations
Procurement & Vendor Management:
- Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)
- Assist in the procurement of vendors and services as required
Finance Management:
- Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
- Ensure prompt and accurate management of purchase orders in JDE
Health & Safety Management:
- Conduct regular audits to ensure safety procedures on site are in place and working
- Assist in carrying out safety procedures when needed
Site Operations Management:
- Assist in the implementation of Industry Best Practice operations
- Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times
- Seek ways to constantly reduce costs and improve operational standards
- Maintain premises in neat and good working condition at all times
- Maintain duplicate office keys in good order
- Provide support for regular reporting packages
Risk Management:
- Assist in the implementation and management of property risk management program
- Support the implementation and monitoring of disaster recovering and business continuity plans
- Follow established escalation procedures and incident reporting procedures
- Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
- Achieve Key Performance Indicators and Service Level Agreement targets
Requirements
- Prior experience in facilities, property management, hospitality or related field (preferred)
- Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialized services is advantageous
- Understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system) is advantageous
- Problem-solving skills – capacity to deal with ambiguity and solve complex problems effectively
- The ability to effectively deal with stressful situations
- The ability to work independently
- Self-motivated; confident & energetic
- Flexible – able to adapt to rapidly changing situations
- Goal-oriented – able to focus on meeting all performance targets
- A strong communicator – good presentation skills and possess strong verbal & written communication skills (English & local language)
Critical Competencies for Success:
Firm First mind-set:
- Able to cooperate and work well with others to meet targets
- Support the team effectively as and when needed
- Proven ability to commit to flawless execution while complying with firm’s procedures and standards
Client Focus & Relationship Management:
- Demonstrate and ensure to instil a culture in the team that match our ‘I am JLL’ core behaviours and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer
- Able to interact with the general client staff & vendors with ease
- Ability to manage conflict and conflicting priorities
- Demonstrates ability to work with vendors to deliver efficient services
- Demonstrates proactive & professional approach to customer service
- Has a customer-oriented attitude
Project Management & Organizational Skills:
- Proven ability to manage multiple and complex operational matters on a daily basis
- Demonstrates ability to prioritize and manage the completion of projects in an efficient and timely manner