• Application Deadline:
• Position: Assistant Manager, Operations


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Administration / Secretarial 
  

Key Responsibilities

• Improve the manpower productivity levels by 25% from current productivity.


• Improving operational efficiencies, target of 90%


• Achieving TAT for packing, retrieval, refilling and customer queries.


• 100% closure of '4' way incoming report and outgoing report (under design) so all boxes /files/documents at the point of entry & exit are scanned and recorded.


• To ensure that branch meets/ exceeds the set benchmarks on various Key Performance Areas.


• To meet Sales/ Key Accounts team once every fortnight to discuss issues and share operational progresses - QCM


• To ensure timely and proper communication with other departments, customers and head office


• To ensure that the facility is maintained as per standards and all cartons are stored as per procedure.


• To ensure that all escalations are resolved within the stipulated time-frame.


• To ensure that all system related updates are done on a timely manner in the location and any non-conformity is immediately brought to the notice of the seniors


• Analyzing reasons behind service delivery failures/malfunction and directing subordinates to rectify the defects.

Requirements

Professional Experience, skills,knowledge, and special expertise required:

• 3 years experience in handling operations


• Strong communication skills


• Professional from service industry,with hands on experience in handling operatios would be the ideal person for this role


• Should have an excellent understanding of the customer KPI.