• Application Deadline: Sun, 26 May 2024 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 2 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦750,000 - ₦1,000,000/month
  

Job Description

•  Respond promptly to customer inquiries via phone, email, and live chat in a professional and courteous manner.


• Provide accurate information about our products or services, including pricing, availability, and features.


• Assist customers with order placement, processing returns or exchanges, and resolving billing issues.


• Handle customer complaints and escalate complex cases to the appropriate department for resolution.


• Maintain a thorough understanding of company policies, procedures, and products to effectively address customer needs.


• Keep detailed records of customer interactions and  transactions


• Follow up with customers to ensure their inquiries or issues have been resolved to their satisfaction.


• Identify opportunities for upselling or cross-selling additional products or services to customers.


• Collaborate with other departments, such as sales, logistics, and technical support, to ensure seamless customer experiences.

Qualifications:

• Bachelor's degree in business administration, communication, or a related field preferred.


• Proven experience in customer service or a related role, with strong interpersonal and communication skills.


• Ability to empathize with customers and demonstrate patience, tact, and diplomacy in handling inquiries or complaints.


• Excellent problem-solving skills with the ability to think quickly and adapt to changing situations.


• Proficiency in Microsoft Office suite 


• Strong organizational skills with attention to detail and the ability to multitask in a fast-paced environment.


• Knowledge of the Ikeja area and surrounding neighborhoods is a plus.