• Application Deadline: Tue, 9 Jul 2024 00:00:00 GMT
• Position: Junior Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• Job Field Customer Care 
  

Our client in the Pharmaceutical/Cosmetics industry is looking to hire a Sales/Customer Service Rep who will play a key role in driving sales growth and fostering positive customer relationships. The ideal candidate will be responsible for interacting with customers to understand their needs, provide product/service information, and offer solutions to enhance their experience.

Qualifications

• Minimum of BSC/HND in Marketing or related field


• At least 2-3 years of proven experience in sales/customer service


• Proven track record of meeting/exceeding sales target and generating leads


• Thorough understanding of social media and web analytics


• Creativity and commercial awareness


• A team player with a customer-oriented approach

Responsibilities

• Responding promptly to customer inquiries 


• Communicating with customers through various channels 


• Acknowledging and resolving customer complaints 


• Knowing the products inside and out so that you can answer questions 


• Processing orders, forms, applications, and requests. 


• Keeping records of customer interactions, transactions, comments, and complaints. 


• Communicating and coordinating with colleagues as necessary. 


• Providing feedback on the efficiency of the customer service process 


• Ensuring customer satisfaction and provide professional customer support. 


• Ensuring all customer orders are shipped on time according to company policies and procedures. 


• Generating leads and exceeding sales targets. 


• Reviewing customer requests for order changes or cancellations 


• Provide feedback from consumers on medical issues and resolutions 

Must have skills

• Strong telephone etiquette


• Excellent organizational and multi-tasking skills


• Outstanding communication and interpers